There is a class divide that makes communication almost impossible.
If you are part of the population that is upwardly mobile and/or economically stable (mostly upper middle class and above), you aren’t feeling desperate and any political concerns are rarely immediate threats to your life, your family, or your community. Such people live in relative comfort, security, and privilege. They may not be super wealthy and still have problems like anyone else, but none of it is overwhelming most of the time.
It is far far different for the rest of the population, the downwardly mobile and economically precarious, struggling working class, the poor, and the unemployed. These people know in their personal experience that society is dysfunctional, that the economy is rigged, and that the government doesn’t represent them. They directly and personally feel what it means to mistrust and sometimes even fear one’s government, to know that they are on their own with little to save them if everything goes wrong.
These two classes live in separate worlds. The minority who are doing fairly well or, for some, doing great have absolutely no clue what is going on with majority of the population. It is a total disconnect. They don’t understand what it means to feel desperation, anger, outrage, and outright fear, verging on paranoia at times. In the middle-to-upper class defending the status quo, the lower classes unsurprisingly see them as part of the problem, even though the reality is most comfortable people are simply ignorant and only complicit to the degree that ignorance is willful, but mostly it is passive ignorance.
Most Americans no longer trust the government. Most Americans no longer think there is a functioning democracy. Yet the middle-to-upper classes are still acting as if nothing has fundamentally changed, just some reform needed, maybe an occasional signing of a petition or the joining in a march, but just keep on voting for the lesser evil. This is why Trump has been such a shock. Some of the comfortable people are suddenly feeling a bit uncomfortable, a feeling that the lower classes have been feeling for a long time.
Will we finally get to a point where the class divide breaks down? Will the comfortable finally start paying attention, instead of remaining selfish assholes seeking to maintain the status quo? Will those on the bottom of society finally realize the average middle class professional is not the ultimate enemy and instead is simply a clueless ignoramus who, in reality, is no more represented by government than the poor? Will the American public, across all divides, finally see that the problems we face are shared concerns?